Responsible Gambling is at the heart of our commitment: we encourage healthy gambling habits, provide limit-setting tools, and offer support resources to prevent problem behaviour. Get informed, set limits and seek support if needed.
Introduction and our commitment to responsible gambling
Our commitment to Responsible Gambling starts at registration, with clear information, customisable limits and access to self-assessment tools. In France, we prioritise prevention, strict age verification and partnerships with support organisations to ensure a safe and responsible gambling environment.
Protecting minors and age verification
We protect minors through strict age-verification procedures, ID checks and blocking of suspicious accounts. Documents are verified quickly and confidentially. This process is part of our Responsible Gambling policy to ensure a safe environment and compliance with French legislation.
Self-assessment: Are you gambling responsibly?
Take stock: are you practising Responsible Gambling? Answer a few simple questions honestly — frequency of sessions, average amount spent, sense of control — to spot risky behaviour. This quick test will point you towards limits, breaks or professional help if needed.
Personal control tools (Deposit, bet and time limits)
Personal control tools let you set deposit, bet and time limits in a few clicks. Activate daily, weekly or monthly limits, or temporarily block access. These options support Responsible Gambling and help you stay in control with ease.
Self-exclusion and cooling-off periods
Self-exclusion options and cooling-off periods are essential for Responsible Gambling. Players can request temporary or permanent exclusion, set a reflection period and regain access according to clear procedures. Contact support to activate a break and protect your finances and wellbeing.
Session reminders and reality checks
Session reminders and reality checks help maintain Responsible Gambling: duration alerts, automatic pauses, spend summaries and self-assessment messages. Turn on notifications, set a maximum session length and stick to breaks to stay in control and prevent escalation.
Protecting minors at home (filtering software)
Install filtering software and control access to games to protect minors at home. Combine parental controls, passwords and device settings. These tools reinforce Responsible Gambling and limit accidental exposure to online betting platforms.
Help, support and resource organisations
For Responsible Gambling, we list helpful organisations and numbers: support associations (Joueurs Info Service), helplines, medical services and national listening lines. If you feel you're losing control, contact these resources immediately; their role is to provide advice, assessment and personalised support.
Tips to stay in control
Adopt simple rules to stay in control: set a budget before playing, limit session lengths, avoid betting under the influence of alcohol or when stressed, use limit tools and enable reminders. Responsible Gambling also means knowing how to ask for help when gambling becomes a problem.
Contact us for help
If you need help, contact our dedicated team 24/7 via live chat, email or phone. For any Responsible Gambling questions, our advisers will guide you to limits, breaks or local support organisations. Don’t hesitate to request confidential assistance.
